Drivers of Tesla cars say they have been unable to access their vehicles after an outage rocked the carmaker’s app.
Dozens of owners complained about social media that they were unable to connect to their vehicles due to an error message on the smartphone app. Tesla CEO Elon Musk responded personally to a complaint from a South Korean driver, writing on Twitter, “Checking.” Mr. Musk later stated that the app would be restored. Tesla drivers use the Tesla app as a key to unlock and start their automobiles. Owners lodged a slew of complaints online about their inability to operate their vehicles. “I’m trapped an hour away from home because I regularly start [my] car with my phone,” one owner tweeted. According to the outage tracking website Down Detector, about 500 users reported a problem on the app at approximately 16:40 ET (21:40 GMT) on Friday. After 5 hours, there were slightly more than 60 reports of an error.
“Please accept our apologies; we will take steps to ensure this does not happen again,” Mr. Musk tweeted.
However, Stuart Masson, publisher of The Car Expert website, told the BBC that the app is not the only way to access cars. “Aside from the app, there will be a secondary mechanism to get in or out of the automobile; the trouble will emerge for drivers if they do not carry it,” he stated. “Technology makes things easier, but it is dependent on a server running 100% of the time. It’s the same as leaving the house without my credit cards and expecting to pay using my smartphone. We can be caught off guard if we rely just on one system.”