After “continuous” exposure to disturbing video content, a former TikTok moderator is suing the corporation, saying it failed to protect her mental health.


Candie Frazier says she spent up to 12 hours a day watching films that featured “severe and graphic violence.”

Anxiety, sadness, and post-traumatic stress disorder (PTSD) are among the conditions she claims to have suffered from “significantly.”

TikTok says it is committed to creating a “caring workplace.” There were 1 billion monthly users of TikTok in September. According to Cloudflare, an IT security startup, it has overtaken Google as the most used search engine.

For the sake of its users’ safety, the video-sharing site employs tens of thousands of content moderators, both in-house and on-contract.

Bytedance, the Chinese tech corporation that owns TikTok, is being sued by Ms Frazier as well.

While serving as a moderator, it is alleged that she was forced to watch explicit content, which included movies depicting sex assaults and cannibalism, as well as videos depicting genocide, shootings, and animal mutilation.

During her time working for Telus International, a third-party contractor, Ms. Frazier recalls having to watch hundreds of movies each day.

A federal court in California received a lawsuit from Ms Frazier last week alleging that she suffered “severe psychological distress, including anxiety, sadness, and post-traumatic stress disorder” as a result of the material she had to peruse.

Although she was not a TikTok employee, the lawsuit alleges that the social media giant “controlled the methods and manner in which content filtering happened.”.

According to Ms. Frazier, she was required to examine up to 10 videos at once in order to keep up with the volume of content.

Moderators were allegedly allowed a 15-minute break after the first four hours of work and then a 15-minute break every two hours after that for the duration of a 12-hour shift, according to the lawsuit. A one-hour lunch break was also provided.

Lawsuits have been filed alleging violations of California labor laws and TikTok’s alleged failure to fulfill industry standards for content management.